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Terms and Conditions

Damaged or faulty merchandise

If the Compact Disc that you receive does not work or you believe it to be faulty, please return it to us at the address below. If we find it to be faulty, we will replace the CD. You will not be charged any additional handling or postal charges for replacement. To contact us regarding damaged or faulty goods please e-mail us at wecare@silverballoon.com

Internet Guarantee

In addition, for all purchases made online you have a seven day money back guarantee if for any reason you are dissatisfied with your purchase. Return postage will not be refunded unless the goods are faulty.

To post returns, please mail us at the following address:58 Clickers Drive, Northampton, NN5 4ED. In case of discrepancies please obtain proof of posting when you mail the goods.

Privacy Policy

Silver Balloon Ltd., are committed to protecting your privacy. The information that we collect is used in legal accordance with the Data Protection Act of 1988.

The Information collected by Silver Balloon Ltd is used to provide all of our customers with the best possible service whilst processing your orders.

Occasionally we make our mailing list available to other trusted third parties, if you do not wish to be contacted by other trusted third parties, please email us with your name, address and customer reference number (if you have one) and we will ensure that none of your details are passed on.

The personal information that we hold will be held in accordance with the law as well as our own internal policies.

Information that we hold includes:
Your name
Postal Address
Email Address
Telephone Number
Last 5digits of your card details and the expiry date.

The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by emailing us at wecare@silverballoon.com If you find any inaccuracies we will delete or correct them promptly.

Silver Balloon do not monitor the behavioural patterns of our visitors, other than the details of their orders, and the information they give us on our advertising campaigns.

Package and Posting

Packages for delivery within the UK are charged at £1-99 for package and posting.

Packages for international delivery are charged at £3.50 for package and posting.

Orders will be dispatched within 48 hours by First Class Royal Mail.

Security and Privacy

In order to protect the security of your information during transmission we use Secure Sockets Layer Software (SSL) which uses encrypts the information that you input through your computer.

We only disclose the final five digits of your credit or switch card number when confirming the order. We have to transmit the entire credit card number to the appropriate credit card number during the process of ordering.

Our internal security procedures ensure both, electronic, physical, and company procedural processes are used and maintained to ensure the security of the personal information that we hold on our customers. We may request proof of identity before we disclose personal information to you.

To help protect yourself and your computer against unauthorized usage, always password protect your computer and always sign off when have you have finished using a shared computer.